Damaged or incorrect items
Contact KHAANTI promptly after delivery with the order reference, clear photographs and, where available, an unboxing video. The team will review replacement or refund eligibility.
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Returns and resolution policy
Food products require careful handling. KHAANTI will prioritize prompt resolution for damaged, incorrect or compromised deliveries.
Opened food products
For hygiene and food-safety reasons, correctly supplied products that have been opened or used may not be eligible for return unless there is a verified quality issue.
Resolution
Approved replacements or refunds will be communicated through the original order contact. Final timelines and refund method will depend on the payment and delivery method used.